Home / Security
SecurityKeeping everyone safe
How we approach security at knus, and how you can report any concerns or suspicious activity.
General guidance
Your safety and trust matter to us. If something doesn’t feel right, we’re here to help.
Remember: we will never call or email you to ask for a donation.
Signs of a scam
Impersonal and generic greeting
Our communications with you will always address you by your first and last names or, if you’re a business, your business name. We never say things like “Dear user” or “Hello member.”
Sense of urgency
Communications that are fake, fraudulent or phishing are often alarmist in nature. For instance, the sender could be asking for help, such as a financial donation, a favour or confidential information.
Unknown attachments
Always be cautious when opening attachments, especially when the attachment is financial and not a genuine email from knus. Some attachments may contain viruses that install themselves when opened.
Links that take you to a fake website
Always check the links in an email or any other communication before clicking. You can normally check a link by moving your mouse over it, which shows its true destination. If in doubt, do not click.
Report a concern
Use our security referral form to tell us about anything suspicious.